Last Updated: July 26, 2026
At ZSender ("we," "our," or "us"), customer satisfaction is important to us. Please read this Refund Policy carefully before purchasing any subscription or services through our platform.
All subscription fees are billed in advance and are generally non-refundable after the payment has been successfully processed.
A refund may be considered only in the following situations:
You were charged multiple times for the same subscription due to a billing error.
A technical issue on our platform prevented activation of your purchased plan, and our support team was unable to resolve the issue within a reasonable time.
The payment was processed successfully, but the purchased service was never delivered.
Refunds will not be issued for:
Change of mind after purchase.
Partial use or non-use of the subscription.
Failure to cancel a subscription before the next billing cycle.
Suspension or termination of an account due to violation of our Terms of Service.
Third-party service interruptions, including but not limited to WhatsApp, Meta, internet providers, or payment gateway issues.
Message delivery failures caused by invalid phone numbers, recipient restrictions, or Meta/WhatsApp policies.
You may cancel your subscription at any time. Your subscription will remain active until the end of the current billing period. No refund will be provided for the unused portion of the subscription.
If you initiate a chargeback without first contacting our support team, we reserve the right to suspend or permanently terminate your account while the dispute is under review.
If a refund request is approved, the refund will be processed to the original payment method. Depending on your payment provider or bank, it may take 5–10 business days for the amount to appear in your account.
If you believe you are eligible for a refund, please contact our support team with your order details before initiating a dispute.
Email: [email protected]
We review all refund requests individually and reserve the right to approve or deny any request based on the circumstances and applicable laws.